Frequently Asked Questions
Antedote
Antedote products are scientifically formulated with 100% natural ingredients to treat and protect all skin types and conditions. There are no traces of lanolin, beeswax, emu oil, honey, or any other animal product in our formulations. We use only pure and powerful plant-based oils and extracts to promote healthy, glowing skin.
We do not test our products on animals. Antedote has never conducted nor commissioned animal testing for any product.
Many of the ingredients we use are ‘organic’ by definition (certified organic ingredients: 25% – 95%). Many of our products incorporate plant-based ingredients that boast many benefits and cater to different skin conditions.
No, definitely not. We steer clear of GMOs and work with certified organic/botanical ingredients. Be rest assured that you are using pure, safe, nurturing ingredients, and not exposing yourself to potentially harmful GMOs.
As we formulate our products with botanical/natural ingredients, it is generally suitable for everyone.
Kindly avoid Vitamin A and its derivatives (retinol, retinoic acid, etc) and BHAs if you are pregnant or are currently breastfeeding.
We provide full disclosure of all our ingredients in each product so please refer to those in our product descriptions. If you have any doubts or questions, please consult your doctor before using a new product onto your skin.
Order & Shipping
We offer free delivery above S$65.
For orders under S$65, a small shipping fee of S$8 will be charged.
You should receive a confirmation email with your order upon your payment. Otherwise, please contact our Customer Care Team at ask@elements.com.sg with your Name/Contact/Email/Order Number and we will get back to you within 3 working days.
Once your order has been handed over to NinjaVan, we will send an email to inform you of your tracking number. You may track your parcel status with the tracking number provided to you via www.ninjavan.co/en-sg/tracking.
*Please allow 24 hours to track your order
NinjaVan delivers within 1 to 3 working days, anytime between 9am – 10pm.
In the event a delivery attempt is unsuccessful due to the unavailability of the Recipient at the designated address, the Recipient will receive an email notice in relation to the failed delivery attempts. Ninja shall perform a 2nd and 3rd attempt to deliver said parcel. Pursuant to the 3rd failed attempt, Ninja shall return said parcel to the Sender and shall be deemed to have fulfilled its obligations and shall be fully entitled to the delivery fee for said parcel.
NinjaVan’s Customer Service
- Email: Support_sg@ninjavan.co or
- Phone: +65 6602 8271
- Between 9am to 10pm on a Working Day
We do not deliver to these areas.
Amendments or cancellations can’t be made once you have confirmed payment.
For more assistance, you may contact our Customer Care Team at ask@elements.com.sg with your order number and we will get back to you within 3 working days.
Returns
We accept returns for damaged products purchased through our website. Should you receive a damaged product, please kindly email our customer service at ask@elements.com.sg within 3 days with the photo(s) from the date of delivery receipt and sales invoice.
Upon receiving confirmation from our customer service, please proceed to ship the product back to us after getting the email confirmation. All shipping fees shall be borne by the customer unless otherwise stated.
For the avoidance of doubt, a defect in the external packaging of the product shall not constitute a damaged product for the purposes of our return policy.
You may return your order(s) via post/courier directly.
- Pack the item(s) – securely wrapped
- Send your parcel using a traceable mode of delivery back to us at:
1004 Toa Payoh North #04-14, Singapore 318995 - Damaged products will be replaced (based on availability), otherwise, a refund will be processed via your original mode of payment. You will receive an email regarding your refund subsequently.
It’s important that your return is sent to us via a traceable mode as we’ll not be responsible for any lost mail sent through non-traceable mailing options.
We accept returns for damaged products purchased at our stores. Should you receive a damaged product, please kindly email our customer service at ask@elements.com.sg within 3 days with the photo(s) from the date of delivery receipt and sales invoice and we will advise you the steps thereafter.